RETURN & REFUND POLICY

We stand behind every American-made R3 LOAD tool. If you are not completely satisfied for any reason within 45 days of delivery, simply return it.

How to Return

Submit your request using the form below within 45 days of delivery.
Prepare your items — items must be returned in like new / unused condition with all original packaging and any accessories or accompaniments included.
Return label — we'll email you a free prepaid return label (US48 orders only). International orders are responsible for all return shipping costs, duties, and taxes.
Pack & ship — seal everything in the original shipping box, attach the return label, and drop it off at your nearest shipping location. Keep your drop-off receipt for your records.
Processing — once we receive your return, we'll inspect it. If anything looks off, we'll contact you right away. All refunds are issued to the original payment method, typically within 5–7 business days. Original shipping fees are non-refundable.

Note: Return shipping fees will be deducted from any refund on refused or undeliverable packages.

Fill out the details below and we'll follow up with return instructions.

Return Authorization Required — All returns must use a R3 LOAD supplied return label. Packages received without one will not be processed.
Refused or Undeliverable Packages — If an order is refused at delivery or returned to us as undeliverable, the return shipping fee will be deducted from your refund.
Non-Returnable Items — Customized or personalized items, products damaged by misuse, and opened digital products are not eligible for return.
Manufacturing Defects — If your item arrives with a manufacturing defect, contact us within 60 days of purchase with photos and details. We'll arrange a replacement at no additional cost after we inspect the original item.

Questions?
Email us at support@r3loadmethod.com — we're happy to help.